Work Experience
Professional Background
Sales Support Analyst
Prime Source Healthcare Solutions
2021-2024
I have been instrumental in providing support to the sales team. I have been working with data to analyze, pull out reports/Update members/company information (CRM-Salesforce), Enhance/develop Processes, triage tasks for my colleagues, manage documents, respond to emails, and do other ad hoc projects.
Here are the applications I used:
•Salesforce
•Google Workspace
•Microsoft Suite
•DocuSign
Customer Support Associate
Convergys
2019
I provide timely assistance, resolve issues, and offer product information to ensure customer satisfaction. I manage inquiries, handle complaints, and collaborate with teams to improve services, all while maintaining accurate records and supporting administrative tasks.
On-the-Job-Training
(Recruitment Office)
Sutherland Global Services.
2018-2019
I was assigned to the recruitment office to source candidates, conduct initial phone interviews, and evaluate applicants. In addition, I also manage the receipt and processing of required documents for hired applicants. This includes collecting, reviewing, and organizing essential paperwork to ensure a smooth onboarding process and compliance with company policies and legal requirements.
Data Entry/Processor
Social Security System
2018
As a data entry/processor, I ensure that data is accurate, organized, and easily accessible, helping the company run more efficiently. I contribute to smoother operations, support decision-making, and ensure compliance with regulations. By keeping everything up-to-date and secure, I save time and reduce errors, which ultimately benefits the entire organization.
Debt Collector
Private Lender
2017
I contact individuals to collect day-to-day payments and overdue payments, ensuring that debts are recovered efficiently. My role involves maintaining accurate records of interactions and tracking payments.
Education
Tertiary
2018-2019
Bachelor of Science in Business Administration major in Marketing Management
Bachelor’s Degree Graduate with Dean’s List Honors and Over 20 Seminars Attended.
Assumption College of Davao
Davao City, Philippines
Secondary
2013-2014
Sta. Ana National High School
Davao City, Philippines
Primary
2009-2010
Magallanes Elementary School
Davao City, Philippines